The inquiring organization : tacit knowledge, conversation, and knowledge creation : skills for 21st-century organizations
Catherine Kano Kikoski, John F. Kikoski (Author)
This book provides the context and tools to create knowledge via a proven process of inquiry, questions, and conversation. It introduces the theoretical background to explain why, as well as the practical hands-on skills and processes to demonstrate how, to surface tacit knowledge-that which we know but which we have not yet made explicit in conversation, e.g., background, education, and experience-and create new knowledge in collaboration with colleagues.||In the information economy, knowledge is an asset and a currency. The creation of new knowledge, therefore, enhances an organization's pos
1 online resource (xiii, 191 pages)
9781567204902, 9780313059216, 1567204902, 0313059217
1058102685
Acknowledgments; Preface; 1 The Era of the Inquiring Organization; 2 Two Management Traditions and Knowledge Creation: From Modern to Postmodern Management; 3 Theories of Communication in Management: Modern to Postmodern; 4 Tacit Knowledge; 5 The Pragmatics of Knowledge Creation: Care, Respect, and Trust; 6 The Microskills for Knowledge Creation; 7 Asking Questions: Widening the Lens, Sharpening the Focus; 8 Tacit Knowledge and Conversation; 9 Reflecting Conversations; 10 New Territory for the 21st Century: The Compass and the Map; Index
Title from title screen
English