Cyber commerce reframing the end of business process reengineering?
The necessity for this new mind set is being driven by the situation that a completely new business world, a new reality, is being created at the point where the phenomenon commonly referred to as the "new economy" converges with the well-known old economy.
XII, 236 S. 24 cm
9783540423768, 3540423761
231958996
1: Cyber-Commerce Reframing: A New Paradigm?.- The Cyber-Economy.- The Upcoming Cyber-Challenge.- BPR: The Shortcomings.- Reframing, Not Optimizing.- Cyber-Commerce Reframing: The Approach.- The New Role of Information Technology.- The Human Resource Challenge.- CCR for Which Companies?.- Cyber-Assessment as the Starting Point.- CCR Case Studies.- 2: The Cyber-Economy.- The Development of IT in the Context of the Internet.- The World Wide Web (WWW) and Its Implications.- The Evolution of the Cyber-Economy.- The Definition of Cyber (C-)Commerce.- Changing Environmental Factors.- Electronic-Commerce.- Mobile Commerce.- Television Commerce.- Pervasive Commerce.- 3: The Upcoming Cyber-Challenge.- Cyber-Challenge: Dreams and Reality.- B2C: The Cyber-Flop.- Yet Another Cyber-Debacle: B2B.- Human Resources: The Cyber-Key.- The Financial Imperative.- 4: BPR: The Shortcomings.- The Basic Framework for Reengineering.- The Managerial Roots of Reengineering.- The Reengineering Story.- BPR and the Merging Paradigm Shift.- The BPR and ERP Success Story.- BPR Will Not Save the New Economy.- BPR and the Technical Shortcomings.- BPR and Strategic Human Resource Management (SHRM).- 5: Reframing, Not Optimizing.- Talking about Optimization.- The Limitations of ISO 9000.- The Limitations of Total Quality Management (TQM).- The Limitations of Six Sigma.- The Limitations of Operations Research.- The “Pareto Rule” as a Test of the Limitations of Optimization Activities.- CCR versus Optimization and Reengineering.- 6: Cyber-Commerce Reframing: The Approach.- The Praetorians of CCR.- The Issues with Surveys and Opinions.- Awareness as a Facilitator for Understanding CCR.- Bad Experience for Good Stuff.- The Dimension-Impact Matrix (DIM) of CCR.- The Structure of CCR.- The CCR Horizontals.-Conclusion.- 7: The New Role of Information Technology.- The “E-volution” of IT.- The Driving Economic Role of IT.- Trends and Observations.- Special, Technological Requirements for CCR.- CCR — Understanding of Application Architecture in Iterated Markets.- CCR Framework for Analysis of IT System Components.- Analyzing the IT Side of Web Solutions Using the Framework.- Cluster Computing as Enabler for CCR.- 8: The Human Resource Challenge.- Setting the Agenda.- Modified Organizational Structures.- Developing and Maintaining Human Capital in the Cyber-Economy.- Cyber Competences and Capabilities.- Evaluating HR Initiatives and People in the Cyber-Economy.- 9: CCR: For Which Companies?.- Successful CCR Implementations of the Past Leading the Way.- Different Departments: One CCR Approach Used.- Are CCR Projects Suitable for All Industries?.- CCR: Helping all C-Business Initiatives to Be Successful?.- CCR in the Area of E-Procurement.- CCR and E-Selling.- CCR and Customer Relationship Management.- CCR and the E-Marketplace.- CCR and E-Billing.- CCR Mythology for All Companies — for All Purposes?.- 10: Cyber-Assessment as a Starting Point.- Cyber-Assessment: The Methodology.- Module One: Industry Analysis.- Module Two: Internal Analysis.- Module Three: Analysis and Evaluation of Cyber-Commerce Projects and Options.- Module Four: Strategic Recommendation for Decision-Making.- Case Study: eZoka Group.- SupplierLinx: CCR in the Area of Collaborative e-Procurement.- The Strategy.- The Process.- The Technology.- The People.- Conclusion.- Case Study: Multi-national IT Company.- CCR in the Area of Procurement.- The Strategy.- The Process.- The Technology.- The People.- The Results.- The Future.- Case Study: US-Based Internet Start-up.- CCR Helping Internet Start-ups toGrow up.- The Assessment.- The Strategy.- The Process.- The Technology.- The People.- The Future.- Epilogue.- Further Reading.
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