Disputing DoctorsMcGraw-Hill Education (UK), 2003. gada 1. aug. - 182 lappuses * What are patient experiences of making complaints against doctors and what do they seek to achieve? * How do doctors and managers respond to complaints and what do their responses reveal about the implicit tensions in the doctor-patient relationship? * What is the significance of the increasing incidence of disputes for approaches to the delivery of medical care? This book looks at the dynamics of doctor-patient disputes. Reflecting on fifteen years of empirical research in the NHS it considers the contexts in which these disputes arise, the different ways in which the parties construct disputing narratives and moral identities in the course of making and defending their claims, and the extent to which existing systems for resolving disputes are sensitive to their needs. This publication is timely. Since the 1970s there has been an increasing amount of concern about the rise in complaints and medical negligence claims made by patients and their relatives. Based on research with patients, relatives, doctors and NHS managers, the book analyses how they perceive these disputes and what they seek to achieve by holding each other to account. Disputing Doctors is valuable reading for all students, researchers and academics working in the fields of the sociology of health and illness, socio-legal studies, law and medicine, medical sociology, nursing and health policy. |
Saturs
1 | |
Chapter 2 | 9 |
Chapter 3 | 28 |
Chapter 4 | 56 |
Chapter 5 | 82 |
Chapter 6 | 104 |
Chapter 7 | 122 |
Chapter 8 | 143 |
References | 153 |
169 | |
Citi izdevumi - Skatīt visu
Disputing Doctors: The Socio-legal Dynamics of Complaints about Medical Care Linda Mulcahy Priekšskatījums nav pieejams - 2003 |
Bieži izmantoti vārdi un frāzes
administrative adverse events allegations Allsop approach argued Bristol Inquiry Bristol Royal Infirmary Cabinet Office Complaints cent challenge chapter claimants clinical autonomy clinical complaints complaint handling complaints system Complaints Task Force concerns consumerism context conveners criticisms Davies Committee debate decisions defensive medicine Despite DHSS discussed disputes dissatisfaction doctor-patient relationship doctors elite emotional emphasis expected explained formal complaints handling of complaints Harold Shipman health authorities health service hospital consultants iatrogenic ical interests interviewed investigation involved issues legal claims Lloyd-Bostock and Mulcahy managerial managers Medical Malpractice medical mishap medical negligence medical profession medicine Mulcahy’s needs negotiated non-clinical complaints number of complaints Office Complaints Task particular patients plaints policy makers political practice practitioners problem profes professional referred reflect regulation reported response role secondary care sector self-regulation service level social specialties staff suggested tensions tion treatment Trust