Quality Improvement in the United States: Hearing Before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred First Congress, Second Session, March 20, 1990, 4. sējumsU.S. Government Printing Office, 1990 - 357 lappuses |
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achieve activities Air Products American Application Report AREAS TO ADDRESS Award process Award Program Award winners Baldrige Award Baldrige National Quality benchmark BOEHLERT category examines Center Chairman Cherry Point commitment Committee company's competitive Corporation cost criteria Curt W customer requirements customer satisfaction Deming Prize depots Director employees evaluation Examination Items Federal agencies Federal Quality Institute focus guidelines implementation industry internal Leadership Through Quality Malcolm Baldrige National manufacturing measures ment Milliken Motorola National Quality Award Naval Office operations organizations parent company percent performance planning President's Award private sector productivity improvement products and services quality and productivity quality control quality improvement quality management systems quality process quality programs quality systems recognition REIMANN response RICKARD RITTER small business statistical process control strategies subsidiary suppliers total quality management United VALENTINE Xerox Xerox Corporation
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85. lappuse - TLD's and TLD readers in use at program activities. Precision TLD's are pre-exposed to exact amounts of radiation by the National Institute of Standards and Technology, formerly the National Bureau of Standards, and provided to program activities for reading.
31. lappuse - Seven (7) areas are examined: (1) leadership; (2) information and analysis; (3) planning; (4) human resource utilization; (5) quality assurance of products and services; (6) quality results; and (7) customer satisfaction.
352. lappuse - ... measures. Teamwork also characterizes the company's relationship with many of its 480 suppliers. Suppliers are "process qualified" through a step-by-step procedure to analyze and quantify suppliers' production and control processes. Suppliers receive training and follow-up in such areas as statistical process control and total quality techniques; firms credit Xerox with improving their products and operations. For BP&.S, increasing reliance on qualified suppliers over the last five years has...
312. lappuse - Agency General Services Administration Health and Human Services Housing and Urban Development Interior Justice Labor National Aeronautics and Space Administration National Science...
120. lappuse - This is benchmarking, defined as "the continuous process of measuring our products, services, and practices against our toughest competitors, or those recognized as world leaders.
39. lappuse - Examination is designed to serve not only as a reliable basis for making Awards but also to permit a diagnosis of the applicant's overall quality management. All Award applicants receive Feedback Reports prepared by teams of US quality experts.
76. lappuse - ... drop (nearly two hours) in service response time; and significant reductions in labor and material overhead. These improvements have enabled Xerox BP&.S to take additional steps to distinguish itself from the competition; for instance, it was the first in the industry to offer a three-year product warranty. The thrust of "Leadership Through Quality
76. lappuse - Over one-half of the company's marketing- research budget is allocated for this purpose, and each year its Customer Service Measurement System tracks the' behavior and preferences of about 200,000 owners of Xerox equipment. Benchmarking System In its quest to elevate its products and services to world-class status, Xerox BP&.S devised a benchmarking system that has, in itself, become a model. The company measures its performance in about 240 key areas of product, service, and business performance....
30. lappuse - Public Law 100-107, was established to promote quality awareness, recognize excellent US companies and publicize successful quality strategies. A private sector Foundation has been set up to raise funds for the public/private cooperative award program. Prior to his current assignment, Dr. Reimann served as Deputy Director of the National Measurement Laboratory, the NIST organization responsible for developing and maintaining the Nation's basic physical, chemical and radiation measurements and standards....
76. lappuse - BP&S devised a benchmarking system that has, in itself, become a model. The company measures its performance in about 240 key areas of product, service, and business performance. Derived from international studies, the ultimate target for each attribute is the level of performance achieved by the world leader, regardless of industry. Returns from the company's strategy for continuous quality improvement have materialized quickly...