14.

100

Did you read the material your bank gave

(IF OWN A MUTUAL FUND) Now I'd like to ask you about the costs and fees that may be associated with the mutual fund at your bank. As far as you know, which of the following fees are part of your mutual fund? (IF MORE THAN ONE BANK MUTUAL FUND, ASK ABOUT THE ONE PURCHASED MOST RECENTLY)

14a. (IF OWN A MUTUAL FUND) Did the costs and fees for your mutual fund turn out to be about what you expected, higher than expected, or lower than expected?

14b. (IF OWN A MUTUAL FUND) Was this the first time you'd invested in a mutual fund, or had you invested in mutual funds before you purchased the fund at your bank?

IF NOT "YES" TO Q9f, SKIP TO Q20

IF ANSWERED MUTUAL FUND QUESTIONS, Q10b TO Q14b, READ BEFORE Q15: Now I have a few questions about the ANNUITY you purchased at your bank.

15.

(IF OWN AN ANNUITY, "YES" TO Q9f) Can you remember who initially advised you to invest in an annuity at your bank? Was it a bank teller, a bank officer, a personal financial advisor, someone else, or is this something you decided to invest in on your own?

16.

17.

(IF OWN AN ANNUITY) Thinking back to when you first
invested in an annuity at your bank, did someone at your
bank talk with you about your investment goals, your income,
and whether an annuity is suitable for you?

(IF OWN AN ANNUITY) Did your bank give you any written disclosure concerning your annuity, or any material that describes the risk of this kind of investment?

(IF OWN AN ANNUITY)

Now I'd like to ask you about the costs and fees that may be associated with the annuity at your bank. As far as you know, which of the following fees are part of your annuity? (IF MORE THAN ONE BANK ANNUITY, ASK ABOUT THE ONE PURCHASED MOST RECENTLY)

Ja. (IF OWN AN ANNUITY)

Did your annuity's costs and fees turn

out to be about what you expected, higher than expected, or lower than expected?

0.

(IF ANY "YES" TO Q9) If you ever were to have a complaint, question, or problem with ANY of the accounts or investments you have at your bank, whom would you contact to complain or get more information? (REQUIRED PROBE UNTIL NO ANSWER: Anyone else?) (RECORD ALL MENTIONS)

21.

In general, do you believe your bank has ever misled or misinformed you about the risks involved with your bank accounts or investments, or do you believe your bank has given you good information about investment risks?

4

88

5

3

Misled or misinformed

Good information

Never got this information from bank (VOLUNTEERED)
Don't know

100

22.

(IF "MISLED" TO Q21) Who at the bank misled or misinformed you?

23. Finally, I'd like to ask you just a few questions for statistical purposes only. Are you now married, living as married, widowed, divorced, separated, or are you single?

25.

What is the last grade or class you completed in school?

Less than high school graduate (Grade 11 or lower)
High school graduate (including GED certificate)
Technical, trade, or business school after high school
Some college or university, but no 4-year degree
College or university graduate (BA, BS, or other 4-year
degree received)

Post-graduate or professional schooling after college
(including work towards an MA, MS, Ph.D, JD, DDS or MD)
Refused

26.

What is your race? Are you white, black, Asian, or some other race?