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have a positive effect on correspondence rates and public inquiries.
present trend of increased receipts continues, we may have to develop more
dramatic strategies for coping with our workload within reasonable time frames.
We will continue to monitor these trends to enable the Office to respond in a
In our 1986 budget request to the Congress we are seeking authority
search fees is used in lieu of direct appropriations; however the expenses of
the office for licensing jukeboxes and cable television fees are returned to
processing of cable Statements of Account despite increased workload.
area has shown a 57 percent increase in work completed over the past 4 years;
from 8,000 Statements and 20 million dollars received in fiscal 1980 to 12,526
Statements and 84 million dollars received in fiscal 1984.
in lieu of correspondence, resulting in more timely and personal service to
the public. Work cont inues on improving our capacity to answer inquiries from
the public, and we have high hopes for the new automatic call distribution
system that was installed in January of 1985. While it is still too early to
measure the impact that the new system has had on our level of service, the
commented favorably about the fact that their calls no longer
result in a busy signal.
The new system allows the callers to enter a queue,
and while waiting to receive taped information about hours of service,
details about registration requirements, etc.
Early indicat ions are that the
number of calls handled has increased sharply, while there has been a dramat ic
drop in the number of complaints.
1/ Interest earned and deductions for refunds, and operating costs not included.
2/ Nearly complete; additional fees will be received.
The Office has taken on an additional workload since January 7, 1985,
as a result of new legislation to protect semiconductor chips (mask works).
The Mask Work Unit, located administratively in the Examining Division, has
received 71 claims for protection of mask works embodied in semiconductor chip
products as of April 15, 1985. All of the claims have been examined, and 17
have been registered. Fourteen claims have been refused registration because
correspondence, including 15 that contest the validity of that portion of the
interim regulations governing mask works fixed in intermediate forms of a chip
We are unable at this point to anticipate the volume of work this
unit will receive.
At present, though the registration system is a world-wide
other nations have become eligible under either Section 902(3) or
Section 914 of the Act.
We do expect a substantial increase in our receipts
as the deadline for registration of mask works first commercially exploited
between July 1, 1983 and November 7, 1984 approaches.
Our correspondence rate has been over
As the semiconductor
industry grows accustomed to using the form, and the Copyright office develops
The second stage of COINS III, the on-line tracking of deposit
account registrations also known as DA-RIP, went into operation on February
Thus, about 55% of the registration workload is now being tracked
As early as May, 1983, it was recognized that
the Data General
mini-computer being used for COINS production would not be able to handle the
machine and a smaller machine now used for systems development; so
workstations could access one machine and 24 workstations the other.
necessitated upgrading the communications and magnetic disk capacity of both
turn required upgrading the operating system software.
Unforeseen problems arose with both the hardware upgrading and system software
installations during the
of 1984; and because
the staff developing
COINS III were needed to help resolve these problems, very little progress was
on-line software has now been completed and thoroughly tested.
In the meant ime, the Automated Systems Office completed its study to
determine a replacement for the aging Data General mini-computers, deciding on
workstations and has the added benefit of being able to
run the COINS III
software with minimal conversion.
Accordingly, a joint decision of ASO and
the Copyright office was made that, rather than incur the operational problems
of running COINS III on the two older, low-capacity machines, the full system will be installed on the larger Data General MV 10000, which was delivered to
the Library on February 13, 1985 and is now undergoing acceptance testing.
The Copyright office will be training the staff on the completed COINS III
software using the development machine while the Data General MV 10000 is
being installed and tested along with the re-compiled COINS III software.
is estimated that this process will be completed in the next four months.
Although implementation of the COINS III system in the summer of 1985
will undoubtedly benefit the Office, we expect to experience some productivity
decline at the outset.
Once the period of training and adjustment caused by
conversion from manual to automated modes is overcome however, we expect to
begin to see gains in both efficiency and effect iveness.