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have a positive effect on correspondence rates and public inquiries. If the

present trend of increased receipts continues, we may have to develop more dramat ic strategies for coping with our workload within reasonable time frames. We will continue to monitor these trends to enable the office to respond in a

timely manner.

In addition to the accomplishments in the registration process, the Copyright office's two other major mission areas cont inued to experience significant increases in work completed.

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2. Licensing

In our 1986 budget request to the Congress we are seeking authority to

fees collected for licensing activities in lieu of direct appropriations. Under present law $6,000,000 collected for registration and search fees is used in lieu of direct appropriations; however the expenses of the office for licensing jukeboxes and cable television fees are returned to miscellaneous receipts of the Treasury. Under the proposal made to the House Appropriations Committee, the usable fee for fiscal year 1986 would be increased from $6,000,000 to $6,750,000.

The licensing function continued to maintain currency in the processing of cable Statements of Account despite increased workload. This area has shown a 57 percent increase in work completed over the past 4 years; from 8,000 Statements and 20 million dollars received in fiscal 1980 to 12,526 Statements and 84 million dollars received in fiscal 1984.

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In the public service area, high levels of responsiveness were

maintained and in some cases improved upon.

In one area phone calls were made

in lieu of correspondence, resulting in more timely and personal service to

the public. Work continues on improving our capacity to answer inquiries from

the public, and we have high hopes for the new automat ic call distribution system that was installed in January of 1985. While it is still too early to

measure the impact that the new system has had on our level of service, the

public has commented favorably about the fact that their calls no longer

result in a busy signal. The new system allows the callers to enter a queue,

and while waiting, to receive taped informat ion about hours of service, details about registration requirements, etc. Early indicat ions are that the number of calls handled has increased sharply, while there has been a dramat ic

drop in the number of complaints.

1/ Interest earned and deductions for refunds, and operating costs not included.

2/ Nearly complete; additional fees will be received.

4.

Mask works registrations
The Office has taken on an additional workload since January 7, 1985,

as a result of new legislation to protect semiconductor chips (mask works).

The Mask Work Unit, located administrat ively in the Examining Division, has received 71 claims for protection of mask works embodied in semiconductor chip

products as of April 15, 1985. All of the claims have been examined, and 17

have been registered. Fourteen claims have been refused registrat ion because

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correspondence, including 15 that contest the validity of that portion of the

interim regulat ions governing mask works fixed in intermediate forms of a chip

product.

We are unable at this point to anticipate the volume of work this

unit will receive. At present, though the registration system is a world-wide one, no other nat ions have become eligible under either Section 902(3) or

Section 914 of the Act.

We do expect a substantial increase in our receipts

as the deadline for registration of mask works first commercially exploited

between July 1, 1983 and November 7, 1984 approaches.

Our correspondence rate has been over 80%.

As the semiconductor

industry grows accustomed to using the form, and the Copyright Office develops

standardized practices, we project that the cate should diminish to 50% or

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The second stage of COINS III, the on-line tracking of deposit

account registrations also known as DA-RIP, went into operation on February

23, 1984.

Thus, about 55% of the registration workload is now being tracked

on-line.

As early as May, 1983, it was recognized that the Data General

mini-computer being used for COINS production would not be able to handle the

63 workstat ions initially anticipated for

the

full COINS III system.

Therefore, plans were made to divide COINS between the current product ion

machine and a smaller machine now used for systems development; so that 39

workstations could access one machine and 24 workstat ions the other.

This

necessitated upgrading the communications and magnetic disk capacity of both

machines, which in turn required upgrading the operating system software.

Unforeseen problems arose with both the hardware upgrading and system software

installations during the summer of 1984; and because the staff developing

COINS III were needed to help resolve these problems, very little progress was

made during that time toward completing COINS III.

The implementation date

was then re-est imated to be September 1984.

However, as

a result of these

delays, the size of the data base was fast approaching the maximum machine

capacity, and a data purge had to be undertaken.

This took several months and

the est imated completion date was revised once again to early 1985. The

on-line software has now been completed and thoroughly tested.

In the meant ime, the Automated Systems office completed its study to

determine a replacement for the aging Data General mini-computers, deciding on

the new Data General MV 10000.

This machine can support up

to 192

workstations and has the added benefit of being able to run the COINS III

software with minimal conversion. Accordingly, a joint decision of ASO and the Copyright office was made that, rather than incur the operat ional problems of running COINS III on the two older, low-capacity machines, the full system

will be installed on the larger Data General MV 10000, which was delivered to

the Library on February 13, 1985 and is now undergoing acceptance test ing. The Copyright office will be training the staff on the completed COINS III

software using the development machine while the Data General MV 10000 is

being installed and tested along with the re-compiled COINS III software. It is est imated that this process will be completed in the next four months.

Although implementat ion of the COINS III system in the summer of 1985 will undoubtedly benefit the office, we expect to experience some product ivity decline at the outset. Once the period of training and adjustment caused by conversion from manual to automated modes is overcome however, we expect to begin to see gains in both efficiency and effect iveness.

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