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have a positive effect on correspondence rates and public inquiries.

If the

present trend of increased receipts continues, we may have to develop more

dramatic strategies for coping with our workload within reasonable time frames.

We will continue to monitor these trends to enable the Office to respond in a

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In our 1986 budget request to the Congress we are seeking authority

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search fees is used in lieu of direct appropriations; however the expenses of

the office for licensing jukeboxes and cable television fees are returned to

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processing of cable Statements of Account despite increased workload.

This

area has shown a 57 percent increase in work completed over the past 4 years;

from 8,000 Statements and 20 million dollars received in fiscal 1980 to 12,526

Statements and 84 million dollars received in fiscal 1984.

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in lieu of correspondence, resulting in more timely and personal service to

the public. Work cont inues on improving our capacity to answer inquiries from

the public, and we have high hopes for the new automatic call distribution

system that was installed in January of 1985. While it is still too early to

measure the impact that the new system has had on our level of service, the

public has

commented favorably about the fact that their calls no longer

result in a busy signal.

The new system allows the callers to enter a queue,

and while waiting to receive taped information about hours of service,

details about registration requirements, etc.

Early indicat ions are that the

number of calls handled has increased sharply, while there has been a dramat ic

drop in the number of complaints.

1/ Interest earned and deductions for refunds, and operating costs not included.

2/ Nearly complete; additional fees will be received.

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The Office has taken on an additional workload since January 7, 1985,

as a result of new legislation to protect semiconductor chips (mask works).

The Mask Work Unit, located administratively in the Examining Division, has

received 71 claims for protection of mask works embodied in semiconductor chip

products as of April 15, 1985. All of the claims have been examined, and 17

have been registered. Fourteen claims have been refused registration because

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correspondence, including 15 that contest the validity of that portion of the

interim regulations governing mask works fixed in intermediate forms of a chip

product.

We are unable at this point to anticipate the volume of work this

unit will receive.

At present, though the registration system is a world-wide

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other nations have become eligible under either Section 902(3) or

Section 914 of the Act.

We do expect a substantial increase in our receipts

as the deadline for registration of mask works first commercially exploited

between July 1, 1983 and November 7, 1984 approaches.

Our correspondence rate has been over

80%.

As the semiconductor

industry grows accustomed to using the form, and the Copyright office develops

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The second stage of COINS III, the on-line tracking of deposit

account registrations also known as DA-RIP, went into operation on February

23, 1984.

Thus, about 55% of the registration workload is now being tracked

on-line.

As early as May, 1983, it was recognized that

the Data General

mini-computer being used for COINS production would not be able to handle the

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machine and a smaller machine now used for systems development; so

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workstations could access one machine and 24 workstations the other.

This

necessitated upgrading the communications and magnetic disk capacity of both

machines,

which

in

turn required upgrading the operating system software.

Unforeseen problems arose with both the hardware upgrading and system software

installations during the

Summer

of 1984; and because

the staff developing

COINS III were needed to help resolve these problems, very little progress was

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on-line software has now been completed and thoroughly tested.

In the meant ime, the Automated Systems Office completed its study to

determine a replacement for the aging Data General mini-computers, deciding on

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workstations and has the added benefit of being able to

run the COINS III

software with minimal conversion.

Accordingly, a joint decision of ASO and

the Copyright office was made that, rather than incur the operational problems

of running COINS III on the two older, low-capacity machines, the full system will be installed on the larger Data General MV 10000, which was delivered to

the Library on February 13, 1985 and is now undergoing acceptance testing.

The Copyright office will be training the staff on the completed COINS III

software using the development machine while the Data General MV 10000 is

being installed and tested along with the re-compiled COINS III software.

It

is estimated that this process will be completed in the next four months.

Although implementation of the COINS III system in the summer of 1985

will undoubtedly benefit the Office, we expect to experience some productivity

decline at the outset.

Once the period of training and adjustment caused by

conversion from manual to automated modes is overcome however, we expect to

begin to see gains in both efficiency and effect iveness.

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