Step Change Total Quality: Achieving world class business performanceSpringer Science & Business Media, 1995. gada 28. febr. - 189 lappuses This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process. |
Saturs
Total Quality Management worldwide effect | 3 |
The management methodology | 10 |
TQM principles | 19 |
Implementation of TQM | 37 |
The executive management role | 39 |
TQM Structure and topdown requirements | 56 |
Quality policy | 71 |
Measurement | 76 |
Organizational design | 128 |
Summary | 137 |
Tools and techniques for TQM | 141 |
Case studies | 169 |
Benchmarking measuring the processes | 171 |
Step change improvements through TQM | 174 |
Customer partnerships | 177 |
Companywide commitment | 180 |
Quality improvement teams | 85 |
Education and training | 93 |
Involvement and commitment | 107 |
Supplier strategy | 116 |
Time to market | 120 |
The Cost of Quality why TQM makes financial sense | 183 |
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Bieži izmantoti vārdi un frāzes
agreed requirements apply approach benchmarking Boots The Chemists brainstorming BUSINESS REQUIREMENTS business strategy Cause and Effect Chapter check sheet competitive edge continuous improvement team corrective action teams Cost of Conformance Cost of Non-Conformance Cost of Quality culture customer requirements define develop Dowty Dowty Aerospace education and training employees ensure established example external F.W. Taylor fishbone Flowcharts Gantt charts implementation of TQM important internal customer involvement Kaoru Ishikawa Ken Sanders Management commitment management methodology manufacturing ment methods mission statement organiz Pareto analysis performance measures Pitney Bowes problem solving cycle Quality Champions Quality Improvement Process Quality improvement teams Quality Policy recognition and reward responsibility role senior management Spenley stage structure successful Texas Instruments tinuous improvement tools and techniques Top Team members TOP TEAM PLANNING top-down Total Quality Management TQM implementation TQM principles TQM process TQM Quality Improvement typical understand zero defects