Step Change Total Quality: Achieving world class business performance

Pirmais vāks
Springer Science & Business Media, 1995. gada 28. febr. - 189 lappuses
This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.
 

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Atlasītās lappuses

Saturs

Total Quality Management worldwide effect
3
The management methodology
10
TQM principles
19
Implementation of TQM
37
The executive management role
39
TQM Structure and topdown requirements
56
Quality policy
71
Measurement
76
Organizational design
128
Summary
137
Tools and techniques for TQM
141
Case studies
169
Benchmarking measuring the processes
171
Step change improvements through TQM
174
Customer partnerships
177
Companywide commitment
180

Quality improvement teams
85
Education and training
93
Involvement and commitment
107
Supplier strategy
116
Time to market
120
The Cost of Quality why TQM makes financial sense
183
Pera International contact addresses
186
Index
187
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