Step Change Total Quality: Achieving world class business performance
Springer Science & Business Media, 1995. gada 28. febr. - 189 lappuses
This book shows senior management how to implement TQM with clear explanations of the principles behind it. It is an indispensable guide book for senior managers in all sections of industry and commerce, at all stages of putting into practice the quality improvement process.
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Total Quality Management worldwide effect
The management methodology
Implementation of TQM
The executive management role
TQM Structure and topdown requirements
Tools and techniques for TQM
Benchmarking measuring the processes
Step change improvements through TQM
achieve activities adopt agreed analysis answer apply approach areas attitude benefits brainstorming cause Chapter chart clear clearly commitment competitive complete continuous improvement continuous improvement team corrective action Cost of Quality course culture define develop diagram Director effect employees ensure essential established example Executive external failure Figure fully going ideas identify implementation important Improvement Process individual internal involvement Japanese lead manufacturing means measures meeting ment methodology methods mission statement necessary obtain operational organiz organization performance person Pitney Bowes possible prevention principles problem solving Quality Improvement Quality Policy question recognized reduced requirements responsibility reward role simple stage step strategy structure successful supplier techniques Top Team Total Quality TQM implementation typical understand values