Public Service Performance: Perspectives on Measurement and ManagementGeorge A. Boyne, Kenneth J. Meier, Laurence J. O'Toole, Jr., Richard M. Walker Cambridge University Press, 2006. gada 23. nov. The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues. |
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Public Service Performance: Perspectives on Measurement and Management George A. Boyne Ierobežota priekšskatīšana - 2006 |
Public Service Performance: Perspectives on Measurement and Management George A. Boyne,Kenneth J. Meier,Laurence J. O'Toole, Jr.,Richard M. Walker Priekšskatījums nav pieejams - 2010 |
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achieved agencies analysis approach ARPs assess authors cent changes chapter comparative complex contract correlation cost criteria culture dependent dimensions discussion e-government effectiveness efforts empirical evaluation evidence examined example expected factors federal findings first four goal goal ambiguity groups human impact important improve included increase indicators individual influence institutional interactions issues Journal literature managerial mean measures methods O’Toole objective organizational performance organizations outcomes output outsourcing overall performance measures political positive practice present Press problems productivity programme Public Administration public management public organizations public services questions range red tape relationship reported responses Review savings score shows significant social standards statistical structure subjective suggests survey Table theory tion types unit University variables