Airline Customer Service: Hearing Before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, Second Session, June 28, 2000U.S. Government Printing Office, 2004 - 60 lappuses |
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24 hours air carriers air traffic control aircraft Airline Customer Service airline industry airline's airport American American Airlines areas bags blame CARTY Chairman check-in Committee concerns Congress Continental Airlines contracts of carriage customer dissatisfaction Customer Service Commitment customer service plan Delta Air Lines Department of Transportation effort employees ESCARRA expect the airlines final report flying frequent flyer frequent flyer programs going hearing implementation improve customer service increase infrastructure Inspector General's Internet issue JOHN MCCAIN JOPPLIN KAY BAILEY HUTCHISON legislation lines lowest fare available McCain MEAD minutes Notify customers offering the lowest on-time departure percent performance measurement systems pilot planes policies PREPARED STATEMENT problems refund response runway scheduled Senator BURNS Senator CLELAND Senator KERRY Senator WYDEN sengers SLADE GORTON sumer telephone tell Thank things ticket tion tomer service traffic control system U.S. SENATOR weather
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