Quality: Its Role in a Modern, Competitive America : Hearing Before the Subcommittee on Science, Research, and Technology of the Committee on Science, Space, and Technology, U.S. House. of Representatives, One Hundred First Congress, First Session, April 18, 1989U.S. Government Printing Office, 1989 - 229 lappuses |
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achieve American Application Report approach Areas to Address Award Program Baldrige Award Baldrige National Quality Bob Galvin BUETOW business schools Chairman & CEO Commercial Nuclear Fuel company's competition CONGRESS THE LIBRARY Corporation costs course DEFECTS Deming Prize effort employees examination items Feigenbaum Foundation goal going Harvard Business School industry involved levels LIBRARY OF CONGRESS major Malcolm Baldrige National Manley Manufacturing Systems Engineering measures Motorola National Quality Award NIST Nuclear Fuel operations organization percent products and services quality improvement process quality leadership quality management quality planning quality process quality programs quality system REIMANN requirements RITTER sector SIGMA CAPABILITY Six Sigma small business standards statistical process control strategy suppliers teams Thank total customer satisfaction total quality control total quality management U.S. companies University of Pittsburgh WALGREN Westinghouse Westinghouse Electric Corporation winners ZERO DEFECTS
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34. lappuse - TLD's and TLD readers in use at program activities. Precision TLD's are pre-exposed to exact amounts of radiation by the National Institute of Standards and Technology, formerly the National Bureau of Standards, and provided to program activities for reading.
26. lappuse - Seven (7) areas are examined: (1) leadership; (2) information and analysis; (3) planning; (4) human resource utilization; (5) quality assurance of products and services; (6) quality results; and (7) customer satisfaction. Applicants must address a set of examination items within each of these categories. Heavy emphasis is placed on quality achievement and quality improvement as demonstrated through quantitative data furnished by applicants.
26. lappuse - Congress in 1987 to promote quality awareness, to recognize quality achievements of US companies, and to publicize successful quality strategies.
21. lappuse - Six Sigma Quality," a statistical measure of variation from a desired result. In concrete terms. Six Sigma translates into a target of no more than 3.4 defects per million products, customer services included. At the manufacturing end, this requires designs that accommodate reasonable variation in component parts but production processes that yield consistently uniform final products. Motorola employees record the defects found in every function...
48. lappuse - Items ts based upon three evaluation dimensions: (1) approach; (2) deployment; and (3) results. All Examination Items require applicants to furnish information relating to one or more of these dimensions Specific criteria associated with the evaluation dimensions are described below. Scoring Guidelines are outlined on page 21. Approach 'Approach" refers to the methods the company uses to achieve the purposes addressed in the Examination terns.
17. lappuse - Curt W. Reimann is Director of the Malcolm Baldrige National Quality Award and Director for Quality Programs at the National Institute of Standards and Technology (NIST). The Malcolm Baldrige National Quality Award, created by Public Law 100-107, was established to promote quality awareness, recognize excellent US companies, and publicize successful quality strategies. A private sector Foundation has been set up to raise funds for the public/private cooperative Award Program. Prior to his current...
36. lappuse - Restrictions 1. A subsidiary and its parent company may not both apply for Awards in the same year. 2. Only one subsidiary of a company may apply for an Award in the same year in the same Award category. Future Eligibility Restrictions 1.
58. lappuse - Resvhs category examines quality levels and quality improvement based upon objective measures derived from analysis of customer requirements and expectations and from analysis of business operations. Also examined are current quality levels in relation to those of competing firms.
54. lappuse - The Human Resource Utilization category examines the effectiveness of the company's efforts to develop and utilize the full potential of the work force for quality and to maintain an environment conducive to full participation, continuous improvement, and personal and organizational growth.
56. lappuse - Services category examines the systematic approaches used by the company for assuring quality of 'goods and services based primarily upon process design and control, including control of procured materials, parts, and services.