The Road Map to Repeatable Success: Using QFD to Implement ChangeCRC-Press, 1995 - 345 lappuses The Road Map to Repeatable Success: Using QFD to Implement Change, breaks new ground in managing business by bringing together various quantitative and qualitative techniques to focus the business on the customer. One of the most difficult challenges of any organization is to not just be successful with a product or service, but to know inside and out what has made that product successful and to repeat that success in existing and new markets. This book shows how Quality Function Deployment (QFD) is central as a prioritization tool for both technical and business operations for a business, and introduces for the first time how various disciplines such as business reengineering, concurrent engineering, systems engineering, Total Quality Management, and statistical methodology can be brought together to make the organization one that not only adapts to change, but thrives on it. This book also shows the ins and outs of using QFD, from its basic operation as a requirement identifier, to its ability to prioritize strategies. The book also gives instruction on facilitation of QFD and management perspectives on how QFD fits into the organization. Finally, the book contains several case studies showing how QFD has helped specific organizations. |
Saturs
Working Toward an Integrated Systems Quality Paradigm | 4 |
Process Improvement Business ReEngineering and | 9 |
Facilitation Guidance | 11 |
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activities analyze Astronautics Group authors brainstorming Business Operations Procedures business operations requirements Chapter chart Column Competitor complete Concept Matrix Concurrent Engineering Control Charts Core QFD Matrix correlation cost create critical Cust customer needs cycle defined determine elements facilitator factors Figure focus focused functional analysis functional flow goals identified impact implementation Importance Weight inputs Integrated QFD Approach interaction Item level of detail manufacturing marketing Martin Marietta measure meeting the customer ment methodology methods organization performance phase pilot program prioritization process improvement Process Matrix product development product or service QFD analysis QFD team Quality Function Deployment re-engineering Robust Design Sales Point schedule Screen Resolution service and business Software design specific Statistical Process Control step success System Matrix Systems Engineering target values team members Tech technical requirements technical solutions techniques Telerobotic Test tion variation