Interpersonal Skills Training: A Handbook for Funeral Service Staffs

Pirmais vāks
Taylor & Francis, 1990 - 240 lappuses
This comprehensive handbook provides a solid foundation in helping skills related to successful funeral service practice.

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Saturs

ACKNOWLEDGING THE NEED
9
CHARACTERISTICS OF
23
UNDERSTANDING THE HELPING PROCESS
33
DEVELOPING INTERPERSONAL SKILLS
39
ATTENDING OR LISTENNG
49
Other Components of Attending
56
PARAPHRASING
65
CLARIFYING
71
Summarize and List Guidelines for the Skill
102
INFORMING
103
Nlustrate the Use of Informing
104
Identify Outcomes Expected
105
Summarize and List Guidelines for the Skill
107
SUMMARIZING
109
Illustrate the Use of Summarizing
110
Nlustration C
111

PERCEPTION CHECKING
77
LEADING
83
QUESTIONING
89
Openended Questions
90
Questioning Behavior
91
Nlustrate the Use of Questioning
92
Hlustration C
93
Summarize and List Guidelines for the Skill
95
REFLECTING FEELINGS
97
Enhance Understanding of Reflecting Feelings
98
Illustration A
99
Identify Outcomes Expected
100
OVERCOMING BARRIERS
115
THE INTEGRATION AND IMPLEMENTATION
123
GRIEF AND MOURNING
133
UNIQUENESS OF GRIEF RESPONSE
143
OVERVIEW OF NORMAL EXPERIENCE OF GRIEF
151
UNDERSTANDING COMMON PATTERNS
171
CHILDREN AND GRIEF
179
CARING FOR THE CAREGIVER
187
A FINAL WORD
203
ABOUT THE AUTHOR
219
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