The fifth rule is that the supervisor should listen not only to what a person wants to say but also to what he does not want to say or cannot say without assistance. Department of the Army Pamphlet - 24. lappuse 1954 Pilnskats - Par šo grāmatu
...arguing with the employee and giving him advice. The interviewer listens not only to what a person wants to say but also to what he does not want to say or cannot say without help. Fourth, he had a broad acquaintance with and knowledge about the particular social situation...