searched beginning with the hour drawn for individual messages whose identifying wire number ends in the digit drawn. If after complete search of the file for messages of the types named in 64.231 received at delivery office between 9 A.M. and 6 P.M., local time, the quota for tallying is not obtained, another digit shall be selected in accordance with 64.238(a) (2). Messages delivered by telephone 64.261 Selection and tally. (a) Offices and messages selected for tallying in any city shall be determined in accordance with 64.236 to 64.238. (b) Each selected message of the type described in 64.231 which was received at delivery office between the hours of 9 A.M. and 6 P.M., local time, shall be tallied. (c) The interval of time to be tallied for each message selected shall be from the computer output time to the time delivered or time of the first attempt. Messages delivered by tieline 64.271 Selection and tally. (a) For messages delivered by telefax and manual teleprinter, TWX or Telex, offices and messages for tallying in any city shall be determined in accordance with 64.236 to 64.238. (b) For messages delivered by tieline switching equipment, the following method for selection of messages to be tallied shall be used: (1) Each roll of monitor tape, on which are recorded copies of messages delivered by tieline switching equipment shall be designated with a separate number; (2) A number card shall be prepared for each numbered roll of monitor tape. The entire set of cards, representing an equal number of monitor rolls, shall be thoroughly shuffled face down daily and the deck cut. The required number of cards shall be withdrawn from the top of the deck after completion of the cut to determine the monitor roll or rolls from which tallies will be made. These cards shall be withdrawn and used in the order of their appearance in the pack from the top down; (3) A digit shall be selected, as outlined in 64.238 (a) ; (4) Each message of the types named in 64.231 in the selected monitor tape rolls received at delivery office between 9 A.M. and 6 P.M., local time, on which the identifying wire number ends in the digit selected shall be tallied, until the quota is obtained. (c) The interval of time to be tallied for each message selected shall be from the computer output time to the time delivered or time of the first attempt. Messages delivered by messenger 64.281 Route record data. At all offices in the cities enumerated in 64.230 where tallies are required to be made, the following shall be entered on route records: (a) The identifying wire number of each message; (b) the computer output time for each message of the types named in 64.231 except for confirmation copies of messages previously delivered; (c) the time a messenger is dispatched on each route carrying messages; and (d) the time of return from the route. 64.282 Selection and tally. (a) Offices and messages selected for tallying in any city shall be determined in accordance with 64.236 through 64.238. (b) Each message of the type described in 64.231 which was received at delivery office between the hours of 9 A.M. and 6 P.M., local time, shall be tallied, except that messages delivered by telephone and subsequently dispatched for physical delivery by messenger need not be tallied. (c) The interval of time to be tallied for each message selected shall be from the computer output time to the time delivered or to the time of the first attempt (see 64.203 and 64.204). INSTRUCTIONS FOR THE CONDUCT OF FILING TIME TO COMPUTER OUTPUT SPEED OF SERVICE STUDIES 64.285 Procedures. Continuous studies shall be made of the elapsed time from filing time to computer output time on full-rate and money order traffic transiting the computer. The monthly report of sampled traffic will be based upon every 200th full rate message or money order transiting the computer and will include messages which originate as Teleprinter Computer Service (TCS) inputs by Telex, TWX and Info-Com customers as well as those originating at Western Union offices. INSTRUCTIONS FOR THE CONDUCT OF CENTRAL TELEPHONE BUREAU SPEED OF ANSWER STUDIES 64.288 Procedures. Continuous studies will be made of the speed of answer at the three Central Telephone Bureaus, Moorestown, New Jersey, Bridgeton, Missouri and Reno, Nevada. Monthly reports shall be made for each of the bureaus showing the percentage of calls answered within 20 seconds and also the percentage of calls answered within 50 seconds. INSTRUCTIONS FOR THE CONDUCT OF AGENCY SPEED OF SERVICE STUDIES 64.290 Source of data. Agency speed of service studies shall be prepared from summary data contained in Western Union's Agency Inspection Guide List, Form WU 16, for Class 9-C and Class 11-B agencies, which forms shall be collected and maintained at the Company's Washington, D.C. headquarters. 64.291 Method of tallying. (a) As inspection forms are received during the month to be studied, such forms shall be sorted and filed in: (1) chronological order, and (2) administrative area order. (b) At the close of the study month the forms shall be held in a separate file from those received in the ensuing month for speed of service sampling. (c) The forms for each administrative area shall be studied on a random sampling basis as follows: (1) The number of forms for each area under study shall be determined; (2) Based upon the number of forms received for each area, the number of forms to be sampled shall be determined from the following incremental sampling table: (3) The sampling process will begin and proceed based upon selection from a random number table. (4) The speed of service data from each inspection form selected shall be tallied on the prescribed form, using a separate form or series of forms for each administrative area. (d) Each form shall be summarized in the lower portion of the prescribed form, utilizing the last page of a series for the purpose. (e) The study and summary forms shall be submitted to the Commission in "work paper" form upon completion of the studies for all administrative areas. GENERAL PROVISIONS 64. 297 Company instructions to offices making studies. Two copies of all general instructions (and of any amendments thereto) issued to field offices for the purpose of complying with 1.804 of this chapter and 64.201 to 64.298 shall be filed with the commission upon issuance. 64.298 Summary reports The following reports shall be submitted monthly in quadruplicate, on designated forms, no later than the 25th of the month following the month under report; (a) The results of the studies of terminal handling speed of service at the cities and installations indicated in 64.230. (b) The results of the computer analysis of filing time to computer output speed of service as described in 64.285. (c) The results of speed of answer studies at the three Central Telephone Bureaus, as described in 64.288. (d) The results of agency speed of service studies as described in 64.291. |