July and August 1995, sixty-five CAO management team members each attended one of three day and a half courses "Building A Quality Culture" designed and presented by the CAO. The course covered eight principles of quality management and the change management steps to implement the principles. From October 1995 through February 1996, 435 additional CAO employees attended a four hour version of the course covering the eight principles. These courses were presented by CAO employees Gloria Wright-Simmonds, CÃO Project Coordinator, Wendy Younk, Director, Office of Training, and Bill Sturdevant, Deputy Director, Internal Controls and Continuous Improvement. All three facilitators have extensive quality management experience.

The course content of “Building A Quality Culture" included:

PRINCIPLES OF QUALITY MANAGEMENT

1. All work can be defined as a process

2. Customers and Suppliers

3. Expectations and outcomes

4. A successful organization satisfies its customers

5. A successful organization prevents problems before they happen

6. A successful organization constantly seeks to improve

7. A successful organization will reduce avoidable costs

8. A successful organization will be a safe and healthy place to work

1. Show commitment

2. Plan and coordinate

3. Awareness

4. Education

STEPS FOR CHANGE MANAGEMENT

5. Apply measure/cost of quality/problem solve

6. Support and recognize

7. Institutionalize

teams/orientation/communication

8. Continuous improvement goals/benchmarks/partnerships

The cost for the workbooks covering all the above information as presented to the 65 managers was $900. The workbooks that covered principles only as presented to the remaining people were printed by GPO at no cost to the House.

In 1996 the remaining CAO employees who have not yet received the four hour version of "Building A Quality Culture" will receive it. Also, all new CAO employees will receive it as part of their orientation.

Other Staff Training since January 1995.-The chart on the following pages provides that information for 1995, giving the name of the employee trained, the title and/or description of the course, length of the course and the total cost including travel. As you requested, HIR in-house training has not been included.

The second chart provides the same information, to the extent known at this time, on the training that has already occurred and/or is anticipated for 1996. The chart should be considered a "snapshot" of CAO actual and planned training activity as of the end of February.

Training Budget for FY '97.-The total training budget for fiscal year 1997 is $838,515. This training requirement is based on the need to achieve continuous education with rapid moving technology and service in support of the CyberCongress.