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MISSION SUPPORT

A full range of administrative operations is provided by the mission support offices. The primary objective of the mission support offices during the next few years is to continue to improve the quality and timeliness of services provided to the agency.

The following summary shows average positions planned to meet the mission support offices' responsibilities during fiscal years 1994 and 1995.

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The Civil Rights Office (CRO) has responsibility for managing GAO's Equal Employment Opportunity discrimination complaint program and advises on ways to maintain a discrimination-free environment. Mediation and counseling services are provided to help the parties to a complaint explore ways to resolve their differences and arrive at an agreement that best addresses their underlying interests. In cases where the complaint cannot be resolved informally, CRO processes formal discrimination complaints and proposes recommended decisions.

General Services and Controller

General Services and Controller is responsible for facilities, property management, procurement, safety and security, and the financial and budgetary functions of GAO.

Joint Financial Management Improvement Program

The Joint Financial Management Improvement Program (JFMIP) is a cooperative undertaking of the Office of Management and Budget, the Department of the Treasury, the General Accounting Office, and the Office of Personnel Management working with each other and with the operating agencies to improve financial management on a government-wide basis and in individual agencies. JFMIP was officially established by the Budget and Accounting Procedures Act of 1950. The JFMIP Principals are the heads of the four central agencies. Each Principal selects a representative to the Steering Committee which gives general direction to the Program; a program agency representative is also on the committee. The JFMIP Executive Director develops and directs activities and projects. GAO provides the administrative support for the JFMIP staff, but all costs for the Program are shared equally among the central and program agency sponsors.

Office of Affirmative Action Plans

The Office of Affirmative Action Plans (OAAP) provides coordination and direction for affirmative action in hiring, promotions and job assignments within GAO. It oversees the development and implementation of affirmative action hiring and promotion goals by divisions and offices and monitors their efforts to achieve these goals. OAAP also administers the Equal Promotion Review Program to address any significant disparities between the certification and/or promotion rates of minorities and non-minorities. In addition, it works with GAO's divisions and regional offices to increase the level of equity in the job assignment process.

Office of Congressional Relations

The Office of Congressional Relations coordinates GAO's activities with congressional committees and members. These activities include the development of testimony, reports, legal opinions, bill comments, and the assigning of GAO staff to committees. The office assists, advises, and acts as a liaison for the Comptroller General and GAO's offices and divisions in furnishing the Congress with timely and useful assistance.

Office of Counseling and Career Development

The Office of Counseling and Career Development provides assistance for GAO managers and their employees in resolving problems that impede job performance and personal effectiveness. The office also provides a set of comprehensive career development services to assist employees with career planning and personal assessment. Assistance includes consultation for managers, employee counseling and referrals, educational seminars, and self-help resource center services.

Office of Information Management and Communications

The Office of Information Management and Communications (OIMC) is tasked to provide GAO with timely, efficient access to the information resources needed to accomplish its mission. This requires an organizational framework structured to manage all phases of GAO's information resources program -planning, policy development, and customer relations activities. OIMC, which consists of five centers responsible for the day-to-day operation of GAO's information resources program, (1) designs, develops, and operates office-wide and local management information systems; (2) acquires information collections and data bases, provides research and information locator services from both internal and external sources, disseminates information externally to the general public and government and private organizations, develops policies and procedures concerning the creation, maintenance, use, collection, processing, storage, and archiving of GAO information, and manages GAO's information security, data administration,

records, forms, correspondence, and directives program; (3) develops GAO's communications standards, improves written and visual communication based on those standards, and produces and distributes GAO's products in the format and medium appropriate for their purpose and audience; (4) designs, develops, and operates voice communications systems to meet GAO-wide requirements and support the cabling infrastructure needs for data and video systems requirements; and (5) develops and manages local and wide-area network operations, evaluates hardware and software, manages IRM equipment and software inventories, and provides GAO-wide maintenance services.

Office of Internal Evaluation

The Office of Internal Evaluation is responsible to the Comptroller General for independent evaluations of GAO activities. Such evaluations can relate to any aspect of GAO's operations and processes and may cover managerial, performance, financial, and compliance issues. This office also investigates allegations relating to GAO employees.

Office of International Audit Organization Liaison

The Office of International Audit Organization Liaison (OIAOL) manages GAO's international liaison activities and provides advice to the Comptroller General on international liaison activities that affect GAO. OIAOL manages the staff work related to the International Organization of Supreme Audit Institutions (INTOSAI), publishes the International Journal of Government Auditing, manages the International Auditor Fellowship Program, provides assistance and advice to GAO divisions on international auditing matters, coordinates visits from representatives from other countries, acts as liaison with other national government audit organizations and international organizations, and coordinates requests for GAO to provide training and other technical assistance to the INTOSAI Development Initiative (IDI).

GAO hosted the XIV INCOSAI in October 1992. As a result, the Comptroller General became the Chairman of INTOSAI and will serve in this position through 1995. This responsibility will increase OIAOL's workload and activities for the next 2 years.

Office of Policy

The Office of Policy develops, promulgates, and interprets GAO's auditing, evaluation and reporting policies. The office provides advice and assistance to the Comptroller General, management and staff in applying GAO's audit and evaluation policies. It also serves as the focal point for receiving and responding to requests from the public for GAO records and oversees the centralized report recommendation followup system and accomplishment reporting system.

Office of Program Planning

The Office of Program Planning (OPP) assists the Office of the Comptroller General and the Program Planning Committee in administering GAO's systems and procedures for planning audit evaluation and investigation work and allocating staff resources to best meet the needs of the Congress and the Comptroller General's work priorities. OPP establishes requirements and formats for planning documents. Office representatives work with the divisions to implement planning guidelines, review issue area plans, and analyze progress and accomplishments against plans. In addition, OPP serves as the executive secretariat for the Comptroller General's Job Starts Group which reviews all new jobs started by GAO. The office also helps GAO coordinate with other legislative support agencies to avoid unnecessary duplication or overlap.

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