while satisfying 832 technical assistance requests, primarily from the Subcommittee on Office Systems regarding exception requests, vendor proposals, or approved vendor products and upgrades. Testing and evaluation of WordPerfect Office 4.0 and cc: Mail software, and WordPerfect for DOS 6.0 and DOS 6.0 were also completed. In an effort to improve the speed of MicroMIN district office communications, testing began of MicroMIN Version 4.0 in the LAN/WAN environment using the Citrix remote application server. Other major evaluations and acceptance testing completed included the new Healthline Service on MIN, Network Access Communications Software (NACS), and the Utopia and CBR Express help desk (expert system) software to expedite House user problem resolution.

Desktop Publishing (DTP) staff provided assistance on PageMaker calls, (up 25% from 781 to 974 calls), questions regarding scanning (up 75%, from 418 to 735), DOS and Windows calls increased 51% (from 102 to 154), and FileMaker support calls jumped from 81 to 128 calls, an increase of 58%. Large plot production was up 20% (from 759 to 912), color copy volume rose 96% (7,345 to 14,386), and color printing/transparencies went up 32%. In total, DTP and Graphics made 2,881 contacts with House users during FY 93. DTP staff developed a "What's New and Different seminar and handout for PageMaker 5.0, and conducted a DTP/Color Graphics Services seminar for House offices. Staff also designed and produced the H.I.S. Catalog of Services, Services at a Glance, and the Computer Course Catalog in anticipation of the 103d Congress.

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During FY 93, software support contacts totaled 14,071. support House E-Mail, staff completed installation and configuration of an asynchronous bridge/connection server for four Members requesting access to WordPerfect (WP) Office E-mail for their district offices, upgraded the H.I.S. cc: Mail server with cc: Mail for Windows version 2.0, and installed OS/2 2.1 on the cc:Mail Multi-session Gateway. Digiboard was installed to increase dial-in capacity by allowing for up to eight concurrent modem sessions.

H.I.S. added 46 House office sites and 31 committees to WordPerfect Office E-mail and developed end-user training materials for cc: Mail. They also tested the Kermit communications software to replace NACS, developed several custom macros to ease its use, and completed installations for 52 Member and 17 committee, Leadership and House support offices.

Network technical services staff fielded 2,225 calls. Network technicians currently manage/monitor interconnected Novell file servers in the House environment; and evaluate NetWare 4.0, Netware Loadable Modules, network utilities and network shells, as they become available from Novell. In FY 193, they implemented Internetworking Packet Exchange (IPX) filtering restrictions for use with new Cisco routers to alleviate NetWare version 2.15 IPX routing problems. On a continual basis, network services provides troubleshooting and diagnosis for the House Ethernet backbone system and resolves IPX networking address problems with LAN vendors. As a special service, macros were created in WordPerfect 5.1 to allow access to down-loadable signature fonts for eight Members and one House support office. H.I.S. technical staff also provided development and support, such as creating a voucher form for the House Finance Office using FileMaker Pro; developing a fully automated tracking system for both the Rayburn Catering Office and Capitol Catering using FileMaker Pro; and developing a mail tracking system for the Committee on House Administration also using FileMaker Pro.

NEW MEMBER ORIENTATION/NEW CONGRESS SUPPORT. H.I.S. provided extensive support for the 103d New Congress Orientation activities. Because of the workload surge at the beginning of the Congress, contractor support was engaged to assist with reinstalling PC equipment during House office moves and to provide PC training. During this time, H.I.S. consultants coordinated a total of 334 Member office moves. In cooperation with the Congressional Research Service, H.I.S. participated in four District Office Institute overviews for district office staff. H.I.S. provided assistance in installing PC hardware and software and in providing WordPerfect support for the New Member Services Center Technical staff planned and hosted the Computer Equipment Exposition held in the RHOB foyer for staff from new Member offices, produced an electronic slide show (200 slides), developed and presented a slide show presentation on H.I.S. Services for new House Administrative Assistants, and provided 76 plots for posters and 3,360 color copies.

H.I.S. staff participated in Congressional district Overviews, conducted Congressional District training at CRS; and provided overviews to House Democratic and Republican Caucuses, Press Assistants Organizations, Administrative Assistants, and System Administrators.

These efforts will be repeated in FY 95 for the 104th Congress.

COMMITTEES.

In FY 93, H.I.S. Committee Office Automation Analysts responded to 12,029 assistance calls (a 31% increase), made 1,473 office visits (a 42% increase), conducted 742 consultations (a 129% increase), prepared 55 PC configurations (a 56% decrease), conducted 360 site surveys (an increase of 66%), and trained 46 committee staff in Word-11 (a 26% decrease). total of 9,340 sets of labels were generated in FY 93 on the Committee Labels System.

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In the Upgrades

Substantial growth was experienced in demand from House committees for PC and LAN support. As a result, the H.I.S. Committee Technical Support Group was created in August. first two months, over 150 requests had been satisfied. to newer technology increased for both file servers and workstations (286/386 PCs and file servers were upgraded to 486s with more memory and disk storage). Onsite visits (206) were made to nineteen committees in support of the Committee Accounting and Personnel Systems, and support calls totaled 728. Nineteen committees published FY 93 calendars using a mainframebased system that electronically transmitted camera-ready copy to the Government Printing Office (GPO).

The Joint Committee on Taxation switched from Word-11 to WordPerfect for their DEC/VMS system. H.I.S. worked with the Committee on Agriculture to survey user requirements for future planning of committee systems and ISIS development. The Committee on Ways and Means began the conversion from Word-11 to WordPerfect using their VAX systems as file servers. H.I.S. began installation of the Committee on Public Works and Transportation's 50 PCs, as this committee is migrating from Word-11 to WordPerfect. They will continue using the VAX system as a file server for those users who now have PCs. The Committees on Armed Services and the Judiciary (which has eight file servers) were connected to the House Ethernet backbone. Enhancements were made to the Judiciary Committee's Hollinger Box System. The Committee on House Administration (CHA) was assisted in upgrading its file server to a 486 processor with a one gigabyte drive. The CHA Minority Staff procured a file server of its own. The Committee on Banking, Finance and Urban Affairs, Subcommittee on Economic Growth and Credit Formation also acquired a file server. The Committee on Appropriations' Lantastic network was provided a private network and joined the House Electronic Mail System using cc:Mail. The Committee on the District of Columbia installed a Macintosh network. The Committee on Energy and Commerce was provided with a method to connect to the Environmental Protection Agency's computer for database access, and preparations were made for installation of a Novell LAN to replace the outdated MicroVAX LAN and conversion of their Word-11 documents to WordPerfect. The Committee on Foreign Affairs converted to a Novell LAN from a MicroVAX LAN.

The Committee on Science, Space, and Technology installed PCs for all staff, converting their Word-11 documents to WordPerfect and switching from VMS mail to WordPerfect Office Mail. Preparations are underway for conversion to a Novell LAN at the end of January 1994. This committee also joined the House Electronic Mail System. Requirements were documented for committee-wide Internet access and implementation of an information server on the Internet that will publish committee information. Committee staff were trained and given access to the ISIS JAM client and the Committee Labels applications. Enhancements were completed on the Franking System for the Franking Commission of the Committee on Post Office and Civil Service, to the Financial Disclosure System for the Committee on Standards of Official Conduct, and for the Office of the Attending Physician. Requirements were also collected for planned modifications to the Attending Physician's Nurses system. The House Radio/TV Gallery replaced its MicroVAX 2000 system with the MicroVAX II that was returned to inventory by the Committee on Ways and Means.

H.I.S. receives the Presidential Budget submission on tape and reformats it for submission to the House Committee on Appropriations.

The files are then transmitted to Cleveland, Ohio, for further processing by the Appropriations Committee. INTEGRATED SYSTEMS AND INFORMATION SERVICES (ISIS). ISIS is a distributed computing environment that seamlessly links microcomputers, minicomputers, and mainframe computers and fulfills an organization-wide strategy for providing future information services. The goal is to develop systems where applications can be transported across multiple hardware platforms, thereby, reducing dependency on costly proprietary vendor-supplied solutions. The ISIS pilot began in January 1992. Users may access ISIS through three different types of desktop systems (referred to as clients): the JAM (low-end) client is an interface for any PC or terminal capable of VT100 terminal emulation (including the DEC/VAX committees and vendor provided UNIX CMS systems), the Macintosh client, and the MicroMIN (AREV/PC) client for H.I.S.'s IBM LAN-based CMS.

In FY 93, ISIS version 1.0 was released in a production environment providing House Votes, Awarded Grants, Newswires, and File Cabinet applications for the JAM (low-end), MicroMIN, and Macintosh clients; a Witness Tracking application to be used primarily by committees was also released under version 1.0 for the JAM client only. Updates to version 1.0 release provided Committee Mail Labels (JAM only), Legislative Process, and System Messages. The Quick Reference feature was expanded to be accessible from all ISIS applications as were User Preferences.

In November 1993, Version 2.0 was released providing Periodicals and the "About" feature for each application. User suggested enhancements and preferences were also implemented. A comprehensive batch process was developed to simplify the installation of the Wollongong Pathways and Sybase TSR (Terminate Stay Resident) software required for ISIS MicroMIN client workstations to interface with ISIS servers.

ISIS Macintosh (Mac) was converted to the Mac TCP/IP protocol, enabling the Macintosh client to be compatible with software, such as NCSA Telnet, currently used in Member offices. The MacTCP version of the Macintosh client was successfully tested using Apple Remote Access and high-speed dialup modems. Dial-in access for the Macintosh client is possible using Apple Remote Access and MacTCP.

By the end of 1993, 202 offices representing 2,293 users were accessing ISIS services. Of these, 181 offices and 2,006 users were on the JAM/VAX platform; 27 offices and 270 users were on the MicroMIN/AREV platform; and seven offices and 17 users were on the Macintosh platform. ISIS system clients were provided with access to standard desktop functionality and ISIS information resources, which are a composite of over 22 integrated databases on ISIS servers. ISIS desktop functionality includes: electronic File Cabinet, Mail, Library, Word Processing, Password, and Administrative options. ISIS information resources available under the Library option provides integrated access to House Votes, Newswires (AP, Reuters, Interfax, U.S. News, Press Release News), Periodicals (Commerce Business Daily, Congressional Quarterly Outlook and Weekly Report, Education Daily Report Card, Greenwire, Hotline, Healthline, USA Today, Russian Federation Draft Constitution), Legislative Process (bill status, committee votes, committee reports, House votes, amendments, laws), and Federal Grant Award data. Available from the ISIS menu in any application are bill information, committee information, Member information, House Floor activity, and zip code information.

MEMBER DISTRICT OFFICE COMMUNICATION. The House Wide Area Network (HWAN), which provides connectivity between Members' district and Washington offices, experienced strong growth. Member requests for HWAN connections more than doubled. There were 78 additional Member offices connected bringing the customer total to 200 offices. To improve reliability, performance, and manageability, the basic network design was upgraded from a regional HUB approach using analog lines to a point-to-point approach using digital technology. In a competitive procurement, Sprint was awarded the service contract, resulting in a

substantial savings in maintenance costs and conversion of Member lines from MCI to Sprint.